Customer Account Executive

TL;DR

Customer Account Executive: Driving recruitment success by optimizing ATS usage and providing hands-on recruitment support with an accent on client training, feature adoption, and administrative efficiency. Focus on improving customer satisfaction, identifying growth opportunities, and contributing to product development through feedback.

Location: Hybrid (3 days in office), Strixton, Northamptonshire, UK

Salary: £25,000

Company

hirify.global is an SME providing recruitment technology (Applicant Tracking System – ATS) to in-house recruitment teams.

What you will do

• Set up and schedule clients’ open roles for advertisement across platforms.
• Review campaign performance and provide data-driven recommendations.
• Deliver proactive training and onboarding sessions for ATS customers.
• Help customers understand features, smarter ways of working, and how to leverage technology.
• Join client meetings to review feature adoption and offer practical insights.
• Spot opportunities that support revenue growth and help shape future product development.

Requirements

• Strong customer service and administration experience, ideally in a tech-led environment (CRM, AI, automation, SaaS).
• Ability to learn new systems quickly.
• Analytical mindset and confidence interpreting data.
• Great communication skills, especially when training others.
• Proactive problem-solving approach and genuine customer focus.

Culture & Benefits

• 23 days holiday (+ bank holidays, rising every year up to 28, with the option to buy more).
• Pension and private healthcare.
• Half-day holiday on your birthday.
• Friendly, tech-forward team environment.
• Opportunity to make an impact and grow skills.
• Mission to make recruitment simpler, fairer and more effective.