Senior Customer Success Manager (SaaS Security)

TL;DR

Senior Customer Success Manager (SaaS Security): Managing and advocating for enterprise SaaS customers to drive product adoption, ensure value realization, and secure renewals with an accent on relationship building, strategic planning, and risk mitigation. Focus on improving customer retention, resolving complex account challenges, and translating customer needs into product improvements.

Location: Must be based in the US (Denver, SF/Bay Area, NYC, or Lexington preferred)

Salary: $150,000 - $192,000 USD (annual base salary)

Company

hirify.global is a product company that delivers end-to-end SaaS security solutions, helping enterprises prevent data breaches by providing visibility into posture, access, and AI-related activity.

What you will do

• Serve as the primary post-sales contact for top enterprise customers, building strong relationships and product knowledge.
• Develop trusted advisor relationships with customer champions and executive sponsors to drive product adoption and business value.
• Implement deployment, change management, and adoption programs, monitoring trends and providing recommendations.
• Introduce new products and features with support from internal teams.
• Increase customer retention through regular health checks and strategic business reviews.
• Identify and mitigate churn risk, owning the renewal strategy.
• Act as the voice of the customer to internal stakeholders, providing feedback for product improvements.
• Manage multiple enterprise customers simultaneously across their lifecycle.

Requirements

• 7+ years experience in customer success, consulting, technical account management, or sales engineering within a SaaS organization.
• Current experience working with large enterprise customers, Fortune 100 companies, and C-level executives.
• SaaS security, Cloud security, Identity and Access Management, or other cybersecurity experience strongly preferred.
• Experience supporting customer organizations with security teams and business application owners.
• Working knowledge of common SaaS solutions like Salesforce, M365, ServiceNow, Workday, Okta.
• Strong customer-facing and presentation skills, with the ability to establish credibility.

Nice to have

• Startup experience.
• Proficiency in Salesforce, Gainsight, and Zendesk.
• Knowledge of Python or other languages.

Culture & Benefits

• Flexible, remote-first team with a collaborative and supportive environment.
• Focus on core values: Trust, Transparency, Quality, Customer Focus, and Delivery.
• Certified by Great Place to Work® with a commitment to diversity and inclusion.
• Competitive total rewards package including stock options.
• Benefits: remote work, new hire home office/computer equipment stipend, generous PTO, paid holidays, paid parental leave.
• Health insurance (medical, dental, vision with HSA option), LifeWorks EAP, company-provided life insurance.
• 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement.