Customer Support Specialist (Russian)

TL;DR

Customer Support Specialist (Russian): Assisting users in the European time zone via various channels, including CRM, hirify.global Trollbox, Discord, Reddit, and Telegram, with an accent on identifying and evaluating customer needs for high satisfaction. Focus on monitoring the community for emerging issues and establishing strong customer relationships.

Location: Remote (EMEA). Must assist users during the European time zone.

Company

hirify.global is a globally leading exchange for crypto derivatives, offering a professional-grade trading platform with an impeccable security record since 2014.

What you will do

• Respond to customer queries in a timely manner with utmost professionalism.
• Monitor the hirify.global Trollbox, Telegram, Discord, and Reddit channels as required.
• Perform document checks and escalate enquiries when necessary.
• Work closely with various internal partners across different regions.
• Assist in updating FAQ/Solutions documentation and constantly look for ways to improve customer service.

Requirements

• Must be proficient in English and Russian.
• Must have trading experience.
• Experience resolving customer inquiries and providing a basic level of technical support.
• Ability to compute simple calculations on financial products.
• Attention to detail with excellent communication skills and patience.
• Capable of working under pressure with a strong team spirit.

Nice to have

• Technical background and/or understanding of the hirify.global API.
• Strong mathematical skills.

Culture & Benefits

• Flexible arrangements for remote contract talents with a focus on work-life balance.
• Paid holidays and leave.
• Team building & offsite events to bring the global team closer.
• Beyond Border Remote Working policy, allowing work away from your home country.
• Option to choose to be paid in fiat or crypto currency.