Customer Support Specialist (Web3)

TL;DR

Customer Support Specialist (Web3): Providing best-in-class first-line customer support for the hirify.global platform and applications with an accent on technical troubleshooting and account administration. Focus on responding to customer inquiries, identifying product issues, and proactive customer engagement across various channels.

Location: Hybrid, Tel Aviv Office, Israel

Company

hirify.global provides comprehensive blockchain data, services, and solutions, enabling businesses and governments to navigate the blockchain ecosystem safely and confidently.

What you will do

• Build expert understanding of products and services.
• Respond to customer inquiries and ensure satisfactory solutions.
• Partner with Customer Success, Sales, and Engineering to identify and resolve product issues.
• Answer advanced product usage and technical questions.
• Proactively engage with various customer profiles.
• Handle reactive inbound support requests via email, chat, and phone.

Requirements

• Technical support experience working directly with software products.
• Understanding of RESTful APIs, SaaS, and On-Premises software solutions.
• High attention to detail with the proven ability to manage competing tasks and set priorities.
• Emotional intelligence and an empathetic propensity to understand customer needs.
• Technical curiosity, with the ability to explain complex technical terms in easy-to-understand language.
• Excellent written and verbal communication skills in both English and Hebrew.
• Desire to build a career in the Web3, blockchain, and crypto space.

Nice to have

• Experience working in Zendesk or an equivalent Customer Support platform.

Culture & Benefits

• Globally distributed team dedicated to empowering customers.
• Strive to make service a Sales differentiator through unmatched excellence.
• Belief that diversity of experience and thought makes the team stronger.
• Commitment to continually revisit and reevaluate diversity culture.
• Encourage applicants across any background, with accommodations for disabilities during the interview process.