Customer Success Manager, Smb (Saas)

TL;DR

Customer Success Manager (SaaS): Proactively identifying, engaging, and stabilizing SMB customers at risk of churn through consultative outreach, re-onboarding, and adoption recovery. Focus on delivering training, optimizing usage across features, and maintaining accurate documentation to ensure sustained value realization.

Location: Atlanta, Georgia, United States

Salary: $125,000 - $150,000 USD

Company

hirify.global accelerates innovation in healthcare by connecting patients, providers, and developers.

What you will do

• Manage a queue of Risk Mitigation tickets, validating eligibility based on adoption thresholds and customer needs.
• Execute multi-touch outreach campaigns using HubSpot to engage with customers.
• Deliver training and optimization sessions tailored to customer workflows.
• Monitor post-consultation usage through dashboards and proactively intervene if adoption stalls.
• Maintain accurate documentation in HubSpot across all required fields.

Requirements

• 2+ years of experience in Customer Success, Account Management, Implementation, or Onboarding.
• Strong discovery, communication, and consultative problem-solving skills.
• Comfort engaging customers via phone, video, and written communication.
• Experience working in structured workflows and CRMs (HubSpot preferred).
• Ability to analyze usage data and translate insights into action.
• Strong time management and follow-through in a high-volume environment.

Nice to have

• Experience in customer success, churn prevention, or adoption-focused roles.
• SaaS or healthcare technology experience.
• Familiarity with training, onboarding, or reimplementation motions.
• Experience managing multiple concurrent customer cases.

Culture & Benefits

• Full Medical, Dental, and Vision (up to 100% covered).
• 401K and commuter benefits.
• Flexible PTO.
• High-impact work that directly improves the healthcare experience for millions.