Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing and growing a portfolio of active customer accounts, providing support and customer success management with an accent on ensuring customers achieve maximum value from solutions. Focus on driving renewals, expansions, and cross-sells.

Location: Must be based in the United States

Salary: $120,000 (total targeted earnings)

Company

hirify.global is an outcomes-focused learning company with a steadfast focus on improving learning environments.

What you will do

• Drive renewals and account retention by managing customer relationships and addressing challenges.
• Identify and execute expansion opportunities through upselling and cross-selling hirify.global’s products.
• Guide new customers through onboarding and support product adoption.
• Monitor and improve customer health using product usage and analytics tools.
• Act as a strategic customer advocate and partner with cross-functional teams.
• Maintain a high-accuracy sales pipeline within Salesforce.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
• Deep understanding of hirify.global’s product suite and ability to align solutions to district needs.
• Proficient in Salesforce, including managing forecasts and building reports.
• Skilled in navigating customer objections and negotiating toward value-based outcomes.
• Able to work cross functionally with channel and sales.
• Eager to take initiative in a fast-paced, dynamic environment.

Culture & Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• Benefits that support professional growth and personal well being, including work from home funds.
• Varied and challenging role in a global and innovative high-growth company.
• Supportive, driven colleagues who share your passion.