Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Helping enterprise marketing teams unlock value from an AI platform by solving customer problems, building scalable solutions, and influencing product and processes with an accent on consulting customers on hirify.global integration, analyzing usage data, and demonstrating impact on performance. Focus on understanding customer needs, identifying growth opportunities, and experimenting with new ideas.

Location: New York, NY, USA

Company

At hirify.global, we’re building a platform that helps AI close the loop between content creation and real business outcomes for marketers.

What you will do

• Serve as the main point of contact and trusted advisor for your customers.
• Train and consult customers on how to best integrate hirify.global into their workflows.
• Work closely with Product and Marketing to drive engagement and success for top accounts.
• Identify customers with growth and expansion potential.
• Analyze customer usage data to identify risks, opportunities, and insights.
• Share customer feedback internally to influence product and process improvements.

Requirements

• BA/BS degree
• 3+ years in a customer-facing role at a SaaS company
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving abilities.
• Strong Excel skills (pivot tables, basic formulas, VLOOKUP).
• Ability to execute independently, resourcefully, and quickly.

Nice to have

• Basic SQL knowledge.
• Experience with HubSpot (or similar CRM).
• Experience with Tableau or other BI tools.
• Previous data analysis experience.

Culture & Benefits

• Work on cutting-edge AI with real business impact.
• Be part of a fast-growing company at a pivotal stage.
• Have real ownership and influence from day one.
• Learn, grow, and scale your career alongside an exceptional team.
• Continuous personal growth.
• Taking ownership and caring deeply about your work.