Customer Success Manager I (SMB)

TL;DR

Customer Success Manager (SMB): Managing success and health of hirify.global's small business customers with an accent on increasing engagement and mitigating churn. Focus on developing strategies, understanding customer business objectives, and proactively addressing challenges to ensure seamless customer experience.

Location: Must work in Lehi, UT, 5 days a week

Company

hirify.global brings AI Employees to local businesses that turn every conversation into revenue.

What you will do

• Serve as the primary post-sales point of contact for small business customers.
• Drive adoption and utilization of hirify.global products through in-depth product and industry knowledge.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Act as the primary point of contact for customer inquiries, issues, and escalations.
• Develop strong relationships with customers and become a trusted advisor.

Requirements

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly.
• Empathetic and customer-centric mindset, committed to driving customer success.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

Nice to have

• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Culture & Benefits

• Open and transparent culture.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan.
• A stellar HQ (Utah) gym with local professional coaches and classes offered.