Customer Success Manager (AI, SaaS)

TL;DR

Mid-Market Customer Success Manager (AI, SaaS): Driving customer adoption, retention, and value for high-value mid-market businesses using AI-powered products, with an accent on proactive engagement, strategic contributions, and C-suite interactions. Focus on anticipating challenges, optimizing product usage, and securing renewals to maximize retention and drive customer success.

Location: Onsite in Lehi, Utah, USA

Company

hirify.global develops AI Employees for local businesses, turning every conversation into revenue and serving over 60,000 businesses across various industries.

What you will do

• Serve as the primary post-sales contact for Mid-Market business customers, managing inquiries, issues, and escalations.
• Increase adoption and utilization of hirify.global products through in-depth product and industry knowledge.
• Proactively engage with customers during the renewal process to secure renewals and drive retention.
• Conduct regular check-ins to assess customer satisfaction, identify improvements, and offer solutions.
• Anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong customer relationships and act as a trusted advisor.

Requirements

• Experience and passion for increasing customer value by expanding product usage.
• Demonstrated ability to maximize retention rates.
• Proven success in a customer success or account management role.
• Ability to confidently and effectively communicate with customers at all levels, including C-suite.
• Ability to provide strategic contributions to departmental strategies.
• Excellent problem-solving and analytical abilities.
• Technical aptitude to quickly grasp complex software concepts.

Nice to have

• 5+ years of customer success, onboarding, or account management experience.
• 3+ years of B2B software experience.
• 4-year degree.

Culture & Benefits

• Join a leader in AI agents and unlock career-defining growth.
• Work with world-class talent and make a real impact on local businesses.
• Open and transparent culture with operating principles guiding daily behavior.
• Access to life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave, plus fertility benefits.
• Generous vacation time and three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits, and a 401k Plan.
• Bi-annual swag drops and a stellar HQ gym with professional coaches and classes.
• Onsite HQ child care center, subsidized for employees.