Associate Customer Success Manager (Saas)

TL;DR

Associate Customer Success Manager (SaaS): Supporting tech-touch customers to ensure they derive maximum value from the hirify.global platform, acting as a key post-sale contact to drive customer adoption and retention. Focus on fostering strong relationships, understanding customer goals, and helping them succeed with hirify.global products in an efficient and scalable manner.

Location: Illinois, Texas

Salary: $45,000 - $84,000 USD

Company

hirify.global’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data.

What you will do

• Manage a portfolio of tech-touch customers using Customer Success tools to ensure that hirify.global is adopted well and the customer is deriving value from the solution to promote ROI and customer retention.
• Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization.
• Assist customers with utilizing available resources, such as hirify.global Documentation, hirify.global Learn and Support, to achieve their goals.
• Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs.
• Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter.

Requirements

• Bachelor's degree in Computer Information Systems, Business Technology, or similar degree.
• Strong interest in customer success, technology, and learning about SaaS products.
• Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers.
• Ability to understand customer needs and articulate how hirify.global products can help them achieve their business objectives.
• Ability to manage time and prioritize effectively, balancing the needs of multiple customers.
• A problem-solving mindset with a focus on delivering practical solutions and value to customers.

Nice to have

• Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required.

Culture & Benefits

• hirify.global was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.