Principal ServiceNow Engineer (ServiceNow)

TL;DR

Principal ServiceNow Engineer (ServiceNow): Leading the technical design and implementation of complex ServiceNow solutions across the enterprise with an accent on architecture, engineering excellence, and delivery execution. Focus on overseeing integrations, driving performance improvements, and mentoring senior engineers.

Location: Virtual Office (Tamil Nadu)

Company

hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Lead technical design and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, CMDB).
• Act as the highest-level engineering authority, guiding on complex technical decisions, trade-offs, and risks.
• Partner with ServiceNow Architects to translate architectural standards into executable engineering solutions.
• Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices.
• Design and oversee complex integrations using Integration Hub, REST APIs, web services, and enterprise integration tools.
• Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization.

Requirements

• 7+ years of hands-on experience with the ServiceNow platform, including deep technical implementation across multiple modules.
• Expert-level understanding of ServiceNow architecture, data model, CMDB, security (ACLs), integrations, and performance considerations.
• Proven experience leading the technical delivery of large, complex, and multi-stream ServiceNow initiatives.
• Strong experience designing and implementing advanced integrations using REST APIs and Integration Hub.
• Deep understanding of ITIL processes and how they are implemented and optimized within ServiceNow.
• Strong experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
• Fluent English is mandatory, as the role requires daily collaboration with global teams and senior stakeholders.

Nice to have

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certifications.
• Experience operating in large-scale, global, or enterprise ServiceNow environments.
• Exposure to advanced automation, observability, or AIOps use cases integrated with ServiceNow.
• Experience working in Agile delivery environments at scale.

Culture & Benefits

• Empowering organizations to create the best customer and employee experiences.
• A global team of over 6,000 employees who embrace empathy and cultivate collaboration.
• Offers great benefits and perks like larger tech companies.
• Employees have the independence to make a larger impact and take ownership of their work.