Director of Customer Success (AI)

TL;DR

Director of Customer Success (AI): Leading strategic health system partnerships and a high-performing team of Customer Success Executives, focusing on executive-level client ownership and hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery. Focus on shaping playbooks, metrics, and processes for scalable Customer Success function and translating early product-market fit into durable enterprise value.

Location: This is an onsite role. Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly (3 days per week). Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare, building the world's first healthcare-only, safety-focused LLM to transform patient outcomes at a global scale.

What you will do

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive point of contact for major health system clients, building trusted relationships with senior stakeholders.
• Lead enterprise implementations of hirify.global solutions, ensuring alignment with client operational priorities and clinical workflows.
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy.
• Define, track, and communicate client success metrics that measure clinical, operational, and financial impact.
• Guide change management strategies and influence adoption across complex health system environments, and codify best practices for a scalable CS model.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems.
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations.
• Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle).
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership.
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to regulatory, compliance, or data governance considerations in healthcare.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first and transform patient outcomes at a global scale.
• Work with experts shaping the future of healthcare, improving care, advancing science, and building world-changing technologies.
• Backed by the world’s leading healthcare and AI investors with significant funding.
• Join a team fostering a culture of accountability, collaboration, and continuous improvement.