Product Analyst (Insurance)

TL;DR

Senior Product Analyst (Insurance): Driving product development and optimization for contact center functionalities with an accent on understanding business needs, defining user stories with acceptance criteria, and identifying key performance indicators. Focus on working in a high-performing Scrum environment, leading discovery sessions, and ensuring product efficacy.

Location: Onsite in Atlanta, GA.

Salary: $110,000–$125,000

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

• Lead large-scale discovery sessions with challenging stakeholders.
• Understand and document business needs, converting them into user stories with clear acceptance criteria.
• Take ownership and accountability for product processes and deliverables.
• Identify and report on key performance indicators to visualize the efficacy of product enhancements.

Requirements

• 7+ years of working experience as a Product Owner/Analyst in a high performing Scrum environment.
• 2+ years of consulting industry experience with a strong understanding of end-to-end contact center functionalities.
• Experience in Insurance is a must.
• Good communication skills with the ability to independently lead discovery sessions.
• Expertise in product backlog tools.

Nice to have

• Familiarity with AI-enhanced platforms.
• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification.

Culture & Benefits

• Comprehensive, non-negotiable benefits package for full-time employees.
• Paid time off including vacation (12-25 days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).
• Life and disability insurance and employee assistance programs.