Customer Success Specialist - Project Manager

TL;DR

Customer Success Specialist - Project Manager: Manages post-sales customer lifecycle activities, product usage training, and ensures effective customer engagement with solutions, with an accent on complex onboarding, technical issue resolution, and customer retention. Focus on monitoring usage patterns, documenting feedback, and recommending product/service improvements.

Location: Hybrid (8 days/month). Must be based in USA - Clayton, MO. Applicants may be required to appear onsite.

Salary: $57,400.00 - $98,350.00 USD

Company

hirify.global is a global provider of professional information, software solutions, and services.

What you will do

• Support more complex customer onboarding processes.
• Handle multiple customer inquiries and assist in resolving intermediate technical issues.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.

Requirements

• Advanced communication skills.
• Skills to manage and nurture customer relationships.
• Basic data analytical skills to identify trends and insights.
• Intermediate problem-solving capabilities for resolving customer issues.
• In-depth understanding of product features and benefits.
• Basic project management skills.
• Intermediate proficiency with CRM and other customer support software.

Culture & Benefits

• Competitive benefits and programs including Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA, Commuter Benefits.
• Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Fair and genuine hiring process without AI tools or external prompts.

Hiring process

• Candidates must participate in interviews without the assistance of AI tools or external prompts.
• Remove virtual backgrounds during interviews.
• May be required to appear onsite at a hirify.global office.