Technical Writer II

TL;DR

Technical Writer II (Documentation): Creating and managing clear, concise, and user-friendly documentation, including user guides and release notes for utility products with an accent on ensuring accuracy, consistency, and timely delivery for every sprint. Focus on translating complex technical concepts for end-users and integrating feedback for continuous improvement.

Location: Remote across North America

Company

hirify.global is a high-growth software company modernizing how utilities serve their communities with cloud-native customer service and operations platforms.

What you will do

• Develop, update, and manage user guides, release notes, and other technical documentation for product offerings.
• Ensure release notes are accurate, clear, and completed on time for bi-weekly sprints.
• Collaborate with product managers, developers, and customer support teams to gather information.
• Convert complex technical concepts into easy-to-understand content for end-users.
• Ensure all documentation is accurate, up-to-date, and consistent with company style and branding.
• Review and edit documentation from other team members for clarity and adherence to standards.
• Collect and incorporate user feedback to continuously improve documentation quality.

Requirements

• 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment.
• Strong understanding of software development processes and ability to comprehend technical concepts quickly.
• Excellent writing, editing, and proofreading skills with keen attention to detail.
• Proficiency with documentation tools such as GoogleDocs, Snagit, or Microsoft Word.
• Strong verbal and written communication skills with the ability to effectively collaborate with cross-functional teams.

Nice to have

• Familiarity with Agile development practices and experience in an Agile environment.
• Basic knowledge of graphic design tools to create visuals or diagrams.

Culture & Benefits

• Remote-first environment with flexible working hours across North America.
• Comprehensive compensation package and a MacBook + $500 for home workspace setup.
• Health, dental, vision, and life insurance from day one.
• Generous PTO, Summer Friday half-days, and unlimited sick days.
• RRSP (Canada) and 401k (US) matching programs.
• $2,500 annual development fund, tuition assistance, and Book Bounty program.
• Annual company events and team offsites for team connection.

Hiring process

• Candidates are strongly encouraged to include a verified LinkedIn profile.
• All final candidates will complete a background check and identity verification.