Manager, Professional Services (AI, CX)

TL;DR

Manager, Professional Services (AI, CX): Leading client-facing AI program governance and delivery assurance, ensuring cross-functional alignment and managing AI/ML project lifecycles. Focus on translating business objectives into AI roadmaps, presenting portfolio status to executives, and overseeing end-to-end delivery of AI solutions.

Location: Remote (USA)

Company

hirify.global is a global innovation powerhouse and market leader in AI, cloud, and digital software products, serving over 25,000 businesses worldwide.

What you will do

• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, OKRs, and KPIs.
• Lead steering committees, QBRs, and executive communication to clients.
• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Oversee end-to-end delivery of AI solutions, ensuring alignment to responsible AI principles.
• Lead, mentor, and coach PMs, TPMs, and analysts within the team.

Requirements

• BS/BA in a technical (CS/IS/EE) or business (Marketing/MIS) field, or equivalent work experience.
• 7–10+ years in program/project management, with 3+ years managing AI/ML initiatives.
• Proven people-leadership experience in managing and coaching direct reports.
• Experience delivering complex, client-facing AI programs.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• PMP Certification required.

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• MBA preferred.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top talent.
• Opportunity for continuous learning, growth, and endless internal career opportunities.
• Company is passionate, innovative, and committed to raising industry standards.
• Proud to be an equal opportunity employer.