Strategy And Ops Manager (Advanced Services)

TL;DR

Strategy and Ops Manager (Advanced Services): Serving as the strategic engine for the Advanced Services (AS) team, bridging the gap between strategy and execution with an accent on data-driven decision making and scalable service operations. Focus on resource planning, performance governance, and driving critical initiatives through collaboration with Business Intelligence, Finance, and Global Delivery teams.

Location: Expected to work from the Raleigh, North Carolina office in compliance with Pure’s policies, unless on PTO, work travel, or other approved leave.

Salary: $118,000 - $178,000 USD

Company

hirify.global is fundamentally reshaping the data storage industry.

What you will do

• Architect Workforce & Resource Strategy: Own demand forecasting and capacity modeling for global delivery teams.
• Govern Operational Performance: Design and manage executive-level scorecards and KPIs.
• Drive Operational Excellence: Lead cross-functional process improvement initiatives.
• Execute Strategic Communications & Change: Orchestrate the organizational heartbeat through All Hands meetings and executive updates.
• Modernize Decision Analytics: Partner with Engineering and BI teams to automate reporting workflows.

Requirements

• 7–10 years of experience in Business Operations, Strategic Operations, Program/Project Management (PMO), Service Delivery Operations, or a related role.
• Experience supporting Professional Services, Advanced Services (AS), or global delivery organizations.
• Extensive experience leading business operations, program management, or service delivery within a global professional services or technology environment.
• Mastery of workforce planning and capacity modeling, with a proven ability to align headcount and budgets with fluctuating market demands.
• Expert-level ability to interpret complex datasets using tools like Tableau or Excel.
• Demonstrated success in leading large-scale transformation projects and applying process improvement frameworks (such as Lean, Kaizen, or Agile).

Culture & Benefits

• Pure Innovation: Celebrate those who think critically and aspire to be trailblazers.
• Pure Growth: Receive the space and support to grow and contribute to something meaningful.
• Pure Team: Build each other up and set aside ego for the greater good.
• Flexible time off, wellness resources, and company-sponsored team events.