Enterprise Support Engineer (Liveaction)

TL;DR

Enterprise Support Engineer (LiveAction): Providing support to enterprise customers, resolving technical issues related to network performance, visibility, and application experience with an accent on troubleshooting complex network environments. Focus on identifying root causes, collaborating with Engineering, and guiding customers on best practices for optimizing LiveAction solutions.

Location: Hybrid in Belgrade

Company

hirify.global and LiveAction offer complementary solutions to enhance network performance and security.

What you will do

• Partner with enterprise customers to optimize their use of LiveAction products and services, combining customer needs with technical expertise.
• Own the technical relationship with assigned customers and act as their trusted technical advisor.
• Create and deliver Health Check documents and lead technical discussions during customer review calls.
• Identify root cause of complex issues related to network performance and visibility.
• Collaborate closely with LiveAction Engineering by providing detailed findings, logs, configurations, and step-by-step reproduction instructions.
• Ensure both short-term and long-term customer technical needs are clearly understood and communicated internally to support strategic alignment.

Requirements

• An insatiable thirst for knowledge and a desire to continuously improve both technically and professionally.
• Strong hands-on experience troubleshooting enterprise networks and complex environments.
• Solid knowledge of network monitoring and observability technologies.
• Strong understanding of TCP/IP, routing fundamentals, and packet analysis.
• Experience working with Linux systems and logs.
• 3+ years of experience in a technical support, network engineering, or similar customer-facing role.

Culture & Benefits

• Comprehensive benefits encompass your health, financial well-being, and overall wellness.
• Exceptional work environment, enriching employee programs, and fostering a remarkable company culture.
• Values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
• A Professional Development Budget.
• Dedicated Wellness Days and Wellness Week.
• A Lifestyle Spending Account.
• An Employee Recognition Program.