Customer Success Manager (Social Advertising)

TL;DR

Customer Success Manager (Social Advertising): Managing and nurturing customer accounts for a social advertising platform with an accent on driving product adoption and customer engagement. Focus on building strong relationships with large advertisers and providing consultative advice on digital ecosystem solutions.

Location: Hybrid, based in Dubai (3 days a week in office)

Company

hirify.global is an AI-powered advertising technology company transforming ad experiences for brands and consumers globally.

What you will do

• Manage and nurture customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align hirify.global’s product value with customer marketing objectives.
• Develop and maintain excellent knowledge of hirify.global tools and the digital ecosystem.
• Build, manage, and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok, and Google.
• Collaborate with internal teams, including product developers, to maintain a quick feedback loop between customers and product.

Requirements

• Possess 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Have a good understanding of paid social advertising (Meta, Pinterest, Snapchat, TikTok).
• Strong spoken and written communication skills in English (B2 required).
• Able to work in a hybrid capacity from our Dubai office 3 days a week.
• Able and willing to travel for quarterly business reviews, conferences, and industry events as required.

Nice to have

• Knowledge of Google Ads and Programmatic.
• Ability to communicate in Arabic.

Culture & Benefits

• Connects creative and media workflows using intelligent automation.
• Multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
• Committed to creating and maintaining an inclusive environment.
• Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.