Senior Strategist and CX Consultant

Location: Diegem, supporting the Brussels studio, Belgium

Company

hirify.global, part of Capgemini Invent, is an experience and reinvention consultancy that combines strategy, creativity, design, data, and technology to build customer-centric businesses, products, services, and brand experiences.

What you will do

• Drive business reinvention and customer experience transformation projects, including business innovation, CX design, and commercial strategy.
• Design and conduct mixed-methods research and synthesize qualitative and quantitative insights.
• Translate research findings into innovation and experience directions through storyboards, service blueprints, pitches, and validation activities.
• Facilitate workshops and client working sessions to align stakeholders around vision, strategy, and execution.
• Improve marketing and sales operating models, processes, and organizational activation while evaluating business impact, business models, and pricing structures.
• Contribute to thought leadership, business development, and the scale-up of hirify.global Belgium while collaborating with researchers, technologists, designers, program managers, and Capgemini colleagues.

Requirements

• Master’s degree in business, management, strategy, marketing, service design, industrial design, or a related field; a focus on innovation and entrepreneurship is preferred.
• At least 2 years of project experience in customer experience, business innovation, growth strategy, business model disruption, marketing and sales strategy, product or service innovation, CRM, loyalty, customer data, or customer service transformation.
• Strong consulting skills in qualitative and quantitative research, workshop facilitation, storytelling, presentation design, reasoning, stakeholder management, data analysis, process design, and design thinking.
• Fluent written and spoken Dutch and/or French, plus full professional working proficiency in English.
• Advanced proficiency in PowerPoint and Excel, as well as familiarity with new forms of content delivery.
• Strong customer-centric, collaborative, creative, analytical, and entrepreneurial mindset.

Nice to have

• MBA or an additional master’s degree focused on innovation management.
• Experience with Figma, Adobe Creative Cloud, and no-code prototyping tools.

Culture & Benefits

• Flexibility to work from client sites, home, Capgemini offices, or sometimes from abroad.
• Access to global and local learning programs, including Consulting Skill Workshop and InventX.
• Buddy programs, mentoring, and active internal communities.
• Exposure to varied industries, clients, and geographies.
• Open, flexible, inclusive, collaborative, and supportive culture.