Customer Success Manager - Elite (Ice Hockey)

TL;DR

Elite Customer Success Manager (Ice Hockey): Maximizing customer satisfaction and ensuring high ROI for subscriptions across professional, NCAA, and Junior ice hockey markets with an accent on developing strong customer relationships and product education. Focus on achieving quarterly and yearly renewal and engagement targets and identifying upselling opportunities.

Location: Must live within a commuting distance of our offices in Lincoln or Omaha, Nebraska, USA

Salary: $42,000–$70,700 USD (Base), On-Target Earnings: $60,000–$101,000 USD

Company

hirify.global builds products to help teams from all over the world capture video, analyze data, and share highlights to see their game differently.

What you will do

• Develop strong customer relationships and become a trusted partner for accounts.
• Demonstrate products, educate customers, and carry out engagement and commercial activities.
• Achieve quarterly and yearly renewal and engagement targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.

Requirements

• Familiarity with high-performance workflows and global best practices in elite ice hockey (Sportscode, Instat).
• Excellent communication and presentation skills.
• Comfortable looking through metrics that showcase user behavior and engagement.
• Proactive in reaching out to clients and going the extra mile.
• Empathetic to understand customer problems and provide better solutions.
• Organized with workflows and processes to prioritize tasks.
• Ability to delegate tasks to other areas within hirify.global to best serve customers.

Nice to have

• Previous sales experience.
• Coaching and/or athletics background.
• Growth mindset.

Culture & Benefits

• Flexible work-life harmony with flexible vacation, company holidays, and remote work options.
• Autonomy in work with trust and agency to try new ideas.
• Encouragement for career growth and professional development with resources and opportunities.
• Provided tech stack and hardware for best work, whether in office or remote.
• Support for mental and physical health through Employee Assistance Program and fitness partner Peerfit.
• Comprehensive medical insurance covering vision, dental, fertility healthcare, and family forming benefits.
• 401(K) contributions with company match up to 4%.