Spark Support Specialist

TL;DR

Spark Support Specialist: Providing excellent customer service through email and escalating requests to improve product quality with an accent on analyzing customer issues and understanding user experience. Focus on maintaining in-depth product knowledge and contributing to product documentation.

Company

hirify.global is a pioneering product company focused on enhancing personal and team productivity with innovative technology on Apple devices since 2007.

What you will do

• Provide excellent customer service through email, assisting 40-70 users daily.
• Report and escalate requests to Quality Assurance and Development teams.
• Prepare product overviews by collecting and analyzing customer needs, user experience, and workflows.
• Contribute to team efforts to maintain the overall quality of hirify.global products.
• Develop and maintain in-depth product knowledge, staying updated on industry trends.
• Keep end-user product documentation up to date.

Requirements

• 1+ years of experience in a similar customer support position.
• Fluent English for clear and effective communication.
• Strong problem-solving skills to analyze and resolve complex customer issues.
• Excellent communication, active listening, and conflict resolution skills.
• Technical proficiency in using support tools, ticketing systems, and general computer knowledge.
• Ability to multitask, manage time effectively, and maintain attention to detail.

Nice to have

• Persistent interest in software and capability to handle complex technical inquiries.

Culture & Benefits

• Customer-centric culture where every team member engages directly with users.
• Commitment to relentless growth, mastery, and leveraging feedback for improvement.
• Exceptional team environment fostering transparency, care, and collective success.
• Focus on delivering real impact, simplifying complexity, and pushing boundaries with products.
• Culture of innovation that embraces curiosity and creativity for future product development.