L1 Customer Support Consultant (German, English)

TL;DR

L1 Customer Support Consultant (German, English): Delivering outstanding customer support via emails, calls, and chats with an accent on building strong customer relationships and efficiently resolving issues. Focus on applying the latest customer happiness practices and maintaining deep understanding of client solutions.

Location: Remote (EU)

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders in 30+ countries.

What you will do

• Deliver outstanding customer support via emails, calls, and chats.
• Build strong and lasting customer relationships.
• Resolve customer issues quickly and efficiently.
• Keep up with evolving tools and technology.
• Communicate with developers and cross-functional specialists.

Requirements

• Fluency in German and English (C1 or higher), both spoken and written.
• 6–12 months of experience in customer support.
• Strong analytical thinking, research, and problem-solving skills.
• Tech-savvy, with strong system-handling skills (Google Workspace or Microsoft-based environments).
• Proven customer service communication skills, including objection handling and empathy.
• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload).

Culture & Benefits

• Flexible schedule (24/7).
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Culture built on trust, with no time-tracking requirements.
• Responsive leadership interested in your development.