Customer Support Consultant

TL;DR

Customer Support Consultant: Delivering outstanding customer support across various channels and building lasting customer relationships with an accent on quick and efficient issue resolution and high-quality solutions. Focus on mastering new skills, applying customer happiness practices, and maintaining a deep understanding of client solutions.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via emails, calls, and chats.
• Build strong and lasting customer relationships.
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions.
• Keep up with evolving tools and technology.
• Escalate complex issues to the appropriate team and communicate with developers.
• Apply the latest customer happiness practices and meet KPIs.

Requirements

• Fluency in German and English (C1 or higher), both spoken and written.
• 6–12 months of experience in customer support.
• Strong analytical thinking, research, and problem-solving skills.
• Tech-savvy, with strong system-handling skills (Google Workspace or Microsoft-based environments).
• Fast and accurate typing skills with confident multi-platform usage.
• Proven customer service communication skills, including objection handling and empathy.
• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload).

Culture & Benefits

• Flexible 24/7 schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, including internal health policy.
• A culture built on trust, with no time-tracking requirements.