Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving long-term success, adoption, and retention of strategic OEM and MSSP partners who embed hirify.global capabilities with an accent on partner enablement, technical integration, operational scalability, and commercial alignment. Focus on ensuring hirify.global solutions are effectively integrated into partner workflows, delivered reliably at scale, and positioned for ongoing expansion.

Company

hirify.global specializes in external cybersecurity, providing solutions to protect organizations from digital risks and threats.

What you will do

• Own post-sales success for OEM and MSSP partners, focusing on long-term adoption, retention, and expansion.
• Act as the primary point of contact for partner enablement, platform optimization, and ongoing technical success.
• Serve as a subject matter expert on hirify.global platform capabilities, integrations, and data delivery models.
• Support and advise on API-based integrations, data feeds, and platform configurations aligned to partner use cases.
• Execute customer success motions using standardized playbooks, documentation, and repeatable engagement models.
• Partner closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.

Requirements

• 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related post-sales role.
• Experience supporting OEM, MSSP, platform, or integration-driven customers in a SaaS environment.
• Strong technical aptitude, including experience with APIs, integrations, data feeds, or complex platform configurations.
• Proven ability to manage multiple partner relationships simultaneously while delivering consistent outcomes.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical and operational challenges.
• Exceptional written and verbal communication skills, particularly when engaging technical and executive stakeholders.
• Customer- and partner-first mindset with strong ownership and accountability.

Nice to have

• Experience working with security vendors, MSSPs, or OEM technology partners.
• Familiarity with cybersecurity concepts, managed detection and response (MDR), threat intelligence, or digital risk protection.
• Experience with tools such as JIRA, Salesforce, SQL, or Zendesk.
• Bachelor’s or Graduate degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• Relevant certifications (e.g., CISSP, CISA, Security+).

Culture & Benefits

• Competitive compensation.
• Community-driven culture with employee events.
• Generous time off.
• Best-in-class benefits.
• Fun, modern workspace and a respectful and nourishing work environment.