Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Being the first line of defense for technical issues and escalating problems for a global payments platform with an accent on maintaining SLA, ensuring customer satisfaction, and resolving complex technical problems. Focus on extending the knowledge base and collaborating across departments (Engineering, DevOps, Professional Services) to address customer issues effectively.

Location: Must be able to work independently from our regional office

Company

hirify.global unifies payments, payouts, and fintech on one worldwide platform to liberate global commerce.

What you will do

• Be the first line of defense and escalation for any technical issues.
• Handle customer requests and maintain hirify.global’s SLA & customer satisfaction.
• Escalate and own issues internally and externally with service providers/partners.
• Extend our knowledge base.
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues.

Requirements

• At least 3 semesters (1.5 years) left until graduation.
• Proficient in English.
• Able to work independently from our regional office.
• Customer facing experience in a B2B global company.
• Knowledge of API management and bug reporting tools.
• Great technical writing and verbal communication skills.
• Strong troubleshooting skills using multiple tools/logs correlation.
• Knowledge in the following tools: SQL, Postman, Kibana, Jira, Confluence.

Nice to have

• Experience in the payments industry.

Culture & Benefits

• Belief in straight talk, quick decisions, strong execution, and elegant solutions.
• Opportunity for careers to take off and hard work to pay off.
• Work with a global team across offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S.
• Collaborative environment with cross-departmental interaction.