Client Enablement Associate (Fintech)

TL;DR

Client Enablement Associate (Fintech): Building a seamless customer product onboarding and configuration experience for global businesses with an accent on account pricing, capability configuration, and cross-functional collaboration. Focus on optimizing onboarding workflows and ensuring smooth transaction processing in production environments.

Location: Tel Aviv

Company

Airwallex is a unified payments and financial platform empowering over 250,000 businesses worldwide with integrated solutions for business accounts, payments, and treasury.

What you will do

• Manage customer product onboarding and configuration experiences for clients globally, specifically within the US market.
• Collaborate with Commercial and Solution Engineering teams to configure pricing and account capabilities.
• Identify and implement opportunities to improve and scale the platform's client onboarding processes.
• Develop and manage functional programs and projects to achieve US operational and organizational goals.
• Maintain and update customer account settings and pricing throughout the client lifecycle to ensure accuracy.

Requirements

• Minimum of 5 years of professional experience in the payment industry or operations at a technology company.
• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.
• Strong communication skills and customer service consciousness.
• Attention to detail with strong follow-up and good judgment.
• Ability to thrive in close collaboration with teams across multiple time zones.
• Must be based in Tel Aviv.

Nice to have

• Bachelor’s degree or above in Business Administration, Information Sciences, or equivalent.
• Familiarity with JSON formatting, API documentation, and sandbox environments.
• Experience with analytical tools such as SQL, Looker, BigQuery, or Excel.
• Experience working in dynamic, ambiguous startup-like environments.

Culture & Benefits

• Opportunity to work in a high-growth environment at a company valued at US$11 billion.
• Culture of ownership, accelerated learning, and "founder-like energy".
• Collaborative atmosphere with high-visibility problems and exceptional teammates.
• Encouragement to use AI to work smarter and solve problems faster.