Customer Success Manager (EMEA)

TL;DR

Customer Success Manager (EMEA): Ensuring the success of hirify.global’s Enterprise customers by managing post-sale experiences and building strong relationships with them with an accent on product knowledge, project management, and organizational skills. Focus on demonstrating the value of the products and services provided to the customer’s business via quarterly reviews.

Location: Hybrid in London

Company

hirify.global helps build a better Internet through its network that powers millions of websites.

What you will do

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.
• Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.
• Lead retention efforts by demonstrating the value of hirify.global’s products and services provide, through all suitable interactions.
• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.
• Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.
• Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.

Requirements

• Strong communication skills in English (verbal and written).
• Bachelor degree required, Master degree is a plus.
• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management.
• Strong understanding of computer networking, application and network security, and “how the internet works”.
• Strong relationship-building skills and experience working with high value enterprise-level customers.
• Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure.

Culture & Benefits

• Committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
• Named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
• Protecting the free and open Internet.