Customer Engagement Manager (Emea)

TL;DR

Customer Engagement Manager (SaaS): Ensuring customer satisfaction and success with hirify.global products and services with an accent on maximizing product usage across all segments, customer retention, and growth. Focus on creating account development plans, monitoring customer health, and acting as the central liaison between departments to safeguard customer outcomes.

Location: Remote, must be located in EMEA. This role will be filled with a full-time contractor as hirify.global does not have an EMEA business entity setup.

Company

hirify.global is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere.

What you will do

• Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments.
• Develop standard onboarding procedures to accelerate time-to-value and deepen engagement.
• Collaborate with customers to create account development plans outlining objectives, utilization milestones, and measurable growth targets.
• Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn.
• Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes.
• Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of hirify.global solutions.

Requirements

• A passion for user success, ensuring hirify.global customers excel at every stage of their journey.
• Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans.
• Executive-level interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective.
• An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions.
• Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams.
• Direct, transparent communication and compelling presentation skills that instill confidence and clarity.

Culture & Benefits

• Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join the hirify.global #growth-club to continue personal and professional development.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.

Hiring process

• Interview(s) with Head of Global Accounts
• Case Study / Mock QBR
• Interview with Chief Sales Officer