Rated Customer Success Associate

TL;DR

Rated Customer Success Associate: Managing a portfolio of new and existing customers to maximize value and ensure high satisfaction levels, with an accent on onboarding, account management, and retention. Focus on providing clear guidance, resolving queries, and effectively utilizing the hirify.global platform for specific business needs.

Location: Remote globally with hybrid option in Ebene, Mauritius.

Company

hirify.global is a leading provider of business sustainability ratings, analyzing data and building sustainability scorecards to offer actionable insights into environmental, social, and ethical risks.

What you will do

• Manage a portfolio of new and existing customers, ensuring they maximize value and maintaining high satisfaction.
• Engage with customers via phone, email, and video calls, providing clear guidance and timely responses.
• Coordinate with other business units for subscription and assessment processes.
• Collaborate with Marketing and Product Management to develop offerings for existing subscribers.
• Establish strong relationships and promote hirify.global solutions through various initiatives.
• Assist customers in utilizing the platform more effectively and handle internal/external requests.

Requirements

• 2+ years in onboarding or account management, ideally in a B2B or SaaS environment.
• Demonstrated ability to deliver high-quality customer satisfaction and retention.
• Attention to detail and excellent written and verbal communication skills.
• Bachelor’s degree required.
• Fluent in English and/or other European language.
• Basic understanding of AI technology required.

Nice to have

• Experience with Salesforce or CRM software.
• Experience using AI in a customer support setting.

Culture & Benefits

• Support with necessary office and IT equipment.
• Flexible working hours and hybrid work organization.
• Wellness allowance and access to professional mental health support.
• Learning and development opportunities with extensive onboarding, mentoring, and e-learning platform.
• Referral bonus policy and annual performance bonus.
• Remote work from abroad policy.
• Travel/Vacation Grant allowance, Transportation and Parking Allowance, Internet and electricity bill allowance.
• Pension contributions and optional private health coverage.
• Sustainability events, community involvement, peer recognition, and employee-led resource groups.

Hiring process

• Guaranteed response to every application.
• Hiring process can be adjusted for disabled people, people with long-term health conditions, and neurodiverse candidates.
• hirify.global commits to equity, inclusion, and reducing bias in hiring processes, encouraging removal of personal information from CVs.