Cx Digital Success Manager (SaaS)

TL;DR

CX Digital Success Manager (SaaS): Building and leading a digital-first customer success strategy, scaling exceptional customer experiences through automated, data-driven programs managed via Totango. Focus on creating seamless customer journeys that drive adoption, retention, and expansion across the customer portfolio.

Location: Remote - United States

Company

hirify.global provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

What you will do

• Build and execute a digital customer success strategy delivering measurable impact on NRR, GRR, product adoption, and customer satisfaction across hundreds or thousands of accounts simultaneously.
• Lead the integration of Totango with marketing automation tools to orchestrate multi-channel campaigns that guide customers through their lifecycle.
• Develop and execute comprehensive one-to-many strategies including webinars, digital workshops, user communities, knowledge base content, video tutorials, and customer enablement programs.
• Define success metrics and build reporting frameworks that demonstrate the business impact of digital CS initiatives.

Requirements

• 5+ years of customer success experience with at least 2 years specifically in digital CS or scaled customer programs in B2B SaaS or enterprise software environments.
• Deep hands-on experience with customer success platforms such as Gainsight or Totango, including journey orchestration, health scoring, and analytics capabilities.
• Proven expertise with marketing automation platforms like Marketo or Pardot, including campaign design, email automation, lead scoring, and integration with CRM systems.
• Strong analytical mindset with the ability to segment customers based on behavior, firmographics, and product usage data.

Nice to have

• Experience in the enterprise software, database, or infrastructure technology space.
• Background working with technical buyer personas (developers, DBAs, architects).
• Familiarity with PostgreSQL or database management ecosystems.
• Experience in high-growth environments.

Culture & Benefits

• Committed to supporting employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
• Provide access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026.
• hirify.global is proud to be an equal opportunity workplace and committed to creating an inclusive environment for all employees.