Customer Engagement Manager

TL;DR

Customer Engagement Manager: Ensuring customer satisfaction and success with hirify.global products by promoting adoption, retaining and growing the customer base, and identifying user needs. Focus on developing onboarding procedures, monitoring customer health, and collaborating with product and engineering teams to align solutions with evolving customer needs.

Location: Remote, U.S.

Salary: $135,000 - $165,000

Company

hirify.global is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere.

What you will do

• Oversee the customer journey from onboarding through renewal.
• Develop standard onboarding procedures to accelerate time-to-value and deepen engagement.
• Monitor customer health by leveraging analytics and feedback.
• Act as the central liaison between departments.
• Lead Quarterly Business Reviews (QBRs).
• Proactively pinpoint expansion opportunities with Account Executives.

Requirements

• A passion for user success.
• Genuine empathy.
• Executive-level interpersonal skills.
• An analytical, data-driven approach.
• Flexibility in responding to evolving customer demands.
• Direct, transparent communication and compelling presentation skills.

Culture & Benefits

• Work remotely with motivated and supportive team members across the world.
• Immerse yourself in the security and open source software markets.
• Dedicated to building a diverse and talented team.
• Take on new challenges with the support of your team.
• Join the hirify.global #growth-club to continue personal and professional development.

Hiring process

• Interview(s) with Head of Global Accounts
• Case Study / Mock QBR
• Interview with Chief Sales Officer