Client Success Manager (NuORDER)

TL;DR

Client Success Manager (NuORDER): Driving customer retention, expanding revenue through identifying opportunities for upsells and cross-sells, and ensuring strong product adoption and engagement. Focus on building strong relationships with key stakeholders to influence change across their organization.

Location: Calgary, Halifax, Montreal, Ottawa, Toronto, Vancouver

Salary: $90,000 - $105,000 CAD

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Operate as a strategic partner to customers, ensuring a seamless transition, adoption, and long-term success with NuORDER by hirify.global’s solutions.
• Own Product adoption and Customer Retention for retail partnerships in the NOAM region.
• Manage multi-brand retailers and their brands, guiding customers through the full lifecycle—from onboarding and adoption to expansion and renewal.
• Measure, identify and monitor customer value and ROI to demonstrate value proposition back to customer and to internal leadership.
• Develop and execute proactive engagement strategies, including health checks, advocacy opportunities, and value-driven touchpoints aligned with key customer milestones.
• Collaborate cross-functionally with Sales, Product, and Support teams to mitigate risk, address product gaps, identify potential customers, and enhance the overall customer experience.

Requirements

• Bachelor’s degree (any field)
• Experience working in the wholesale industry or at a multi-brand retailer
• 5+ years of experience in Customer Success or Account Management within both SaaS and wholesale/retail industries
• Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively
• Fluency in English as a working language is required for this position.
• Proven ability to drive retention, product adoption, and customer engagement through data-driven insights and proactive strategies
• Experience in overseeing/managing project implementation across multiple stakeholders.

Culture & Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Flexible paid time off and remote work policies
• Equity options
• Training opportunities to grow your skills and career