L&D Project Manager

TL;DR

L&D Project Manager: Diagnosing operational performance problems and translating them into strategic initiatives for the Instructional Design team with an accent on analytics & diagnostics, release impact strategy, impact assessment. Focus on translating performance data into actionable insights for L&D strategy.

Location: Remote

Company

hirify.global (ex Different Technologies) is looking for a proactive L &D Project Manager to act as the analytical hub of our training team.

What you will do

• Monitor operational performance metrics and track KPIs across agents, supervisors, and hiring waves.
• Analyze weak performance clusters, flag focus areas, and correlate root causes between releases and QA errors.
• Assess the operational risk of upcoming product releases and anticipate training load increases.
• Evaluate training effectiveness through Pre/Post performance analysis and measure the impact of learning interventions on QA scores.
• Compare performance between New Hires and Tenured Agents.
• Translate performance data into actionable insights for L&D strategy.

Requirements

• Proven experience in Project Management, L &D, Operations, or Product Training.
• Strong analytical mindset with the ability to work comfortably with data and dashboards.
• Experience formulating hypotheses and identifying cause-and-effect relationships in performance metrics.
• Operational acumen, with experience working with Sales or Support environments.
• Deep understanding of operational KPIs such as CSAT, QA, AHT, Conversion Rate, among others.
• Strong problem-solving skills and ability to work cross-functionally with stakeholders.

Nice to have

• Understanding of learning evaluation frameworks such as Kirkpatrick.
• Experience using BI tools such as Tableau or Superset.
• Advanced Excel or Google Sheets skills.
• Experience in high-growth tech, fintech, or delivery environments.