Senior Staff Systems Solutions Analyst (Certinia)

TL;DR

Senior Staff Systems Solutions Analyst (Certinia): Defining, designing, and building best-in-class solutions on Salesforce.com and integrated systems with an accent on developing and executing the Business Process & Systems roadmap for Global Professional Services. Focus on end-to-end system analysis and design, complex automations, object configurations, and third-party integrations.

Location: Remote in California, United States, with flexibility for remote work and based out of the Austin, Texas office.

Company

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What you will do

• Serve as subject matter expert for Professional Services Business Process & Systems implementation end-to-end.
• Lead stakeholder conversations to identify, define, and translate business requirements into technical solutions.
• Create detailed functional designs for business process flows, automations, integrations, and user interfaces.
• Own end-to-end system analysis and design, including for large and complex system projects.
• Administer Procore’s Salesforce setup and configuration, including complex automations and object configurations.
• Research, integrate, and manage third-party applications and packages, overseeing system integration.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience supporting enterprise-level processes, with an emphasis on Salesforce & Certinia Professional Services Automation (PSA).
• In-depth knowledge of Salesforce.com configuration and administration on Sales Cloud and Certinia Professional Services Cloud.
• Effective written and verbal communication skills.
• Salesforce.com Administrator and Platform Developer 1 certifications required.
• Required experience with Certinia Professional Services Cloud.

Nice to have

• Advanced Administrator certifications.
• Working knowledge of SOQL, Developer Workbench, and Copado.

Culture & Benefits

• Work in a fast-paced environment requiring attention to detail, excellent organizational skills, and a high degree of motivation.
• Opportunity to keep up-to-date on Salesforce industry best practices and trends.