Senior Technical Specialist

TL;DR

Senior Technical Specialist: Building and optimizing technical support for a client experience platform with an accent on complex problem resolution, root cause analysis, and cross-functional collaboration. Focus on driving systemic improvements, influencing product decisions, and ensuring platform stability at scale.

Location: Remote (USA)

Salary: $77,000–$110,000 + 10% annual bonus

Company

hirify.global provides the first and only client experience platform for appointment-based, self-care businesses.

What you will do

• Own and resolve the most complex Tier 3 escalations across hardware, software, APIs, and integrations.
• Act as a domain owner for one or more technical areas (e.g., payments, hardware, scheduling logic).
• Lead deep root cause investigations using SQL, Postman, logs, and internal tooling.
• Partner with Engineering, Product, and Integrations to drive resolution of systemic issues and improve platform stability.
• Drive QA and UAT efforts for new features, integrations, and firmware within your domain.
• Mentor and support Tier 1 and Tier 2 specialists, creating advanced internal and customer-facing documentation.

Requirements

• 4+ years in technical support, solutions engineering, or a customer-facing engineering role within a fast-paced SaaS environment.
• Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies.
• Proven experience owning a technical area or system end-to-end.
• Ability to identify patterns across incidents, anticipate risk, and drive preventative improvements.
• Exceptional communication skills for technical concepts to various stakeholders.
• Comfortable making high-impact decisions independently, prioritizing work based on impact and needs.

Nice to have

• Strong familiarity with POS systems, payments, or hardware-integrated platforms.

Culture & Benefits

• Fully remote work with a monthly work-from-home stipend.
• 401(k) match, plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Family planning resources and specialized support programs.
• Equity opportunities to grow with hirify.global.
• hirify.global Bucks Learning and Development program.