Customer Support Consultant (German)

TL;DR

Customer Support Consultant (Customer Support): Delivering outstanding customer support via calls, chats, and emails with an accent on building strong and lasting customer relationships. Focus on maintaining a deep understanding of client solutions and applying the latest customer happiness practices.

Company

hirify.global is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010.

What you will do

• Deliver outstanding customer support via calls, chats, and emails.
• Build strong and lasting customer relationships.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.
• Handle sensitive customer data with care and security.

Requirements

• Fluent German and English communication skills (at C1 level or higher)
• 6+ months of experience in a customer support role.
• CRM systems expertise.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience in technical support.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.