Junior Community Support Specialist

TL;DR

Junior Community Support Specialist: Providing support to the hotukdeals community, dealing with questions and queries, and moderating the platform to ensure community guidelines. Focus on solving tricky situations, and ensuring the content meets the highest standards.

Location: Hybrid in London

Company

hirify.global is the world’s largest community-driven shopping platform, active in 20+ markets.

What you will do

• Providing support to the hotukdeals community.
• Dealing with questions and queries in a friendly way.
• Ensuring content meets the highest standards.
• Moderating the platform to ensure community guidelines.
• Support with tech queries from our platform.

Requirements

• Great attention to detail.
• Focused, friendly, and can remain calm in stressful situations.
• Pride in problem-solving capabilities.
• Ability to work well as part of a team and in a collaborative environment.
• Great time management skills and ability to prioritise.
• Fluency in English.

Nice to have

• Experience moderating a forum or online community, coupled with a customer service background.

Culture & Benefits

• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training.
• Mental health coaching to support your well-being.

Hiring process

• Meet one of our Talent Experts and get to know hirify.global better.
• Focus on the technical aspects of the role (Through a Live Case) and meet your potential manager.
• Meet other Atollians.