Senior Api Support Specialist

TL;DR

Senior API Support Specialist: Serving as the primary technical point of contact for North American SMB and Enterprise API partners, proactively guiding them through the entire integration lifecycle to drive regional growth with an accent on developer journey and streamline certification workflows. Focus on architecting solutions for legacy systems transitions to hirify.global’s API-first platform and strategic project initiatives for enhancing support processes and improving the developer experience.

Location: Hybrid, 3 days in the Toronto or Mexico City office, 2 days remote.

Salary: $109,000 CAD - $127,000 CAD

Company

hirify.global is revolutionizing commerce by providing a connected suite of on and off-premise solutions, empowering businesses to sell anywhere and deliver everywhere.

What you will do

• Act as the dedicated technical point of contact for North American SMB and Enterprise API partners, guiding them through the integration lifecycle.
• Manage the API ticketing helpdesk and email queues using tools like Zendesk or Jira.
• Oversee and optimize the partner certification process.
• Consult with partners and prospects to architect solutions for transitioning to hirify.global’s API-first platform.
• Lead strategic project initiatives to enhance internal support processes and improve the developer experience.
• Monitor integration health proactively to identify and resolve potential issues before they escalate.

Requirements

• 5+ years of experience in technical support, solutions consulting, or developer advocacy focused on B2B SaaS API integrations, or equivalent work experience.
• Expert-level proficiency with Postman and hands-on experience using, testing, and troubleshooting RESTful APIs.
• Proven ability to translate complex technical concepts for both technical and non-technical stakeholders.
• Exceptional problem-solving skills and a natural curiosity to dissect complex technical issues.
• Demonstrated experience managing ticketing workflows (e.g., Zendesk, Jira) and optimizing support processes.
• Exceptional written and verbal communication skills in English, with the ability to manage diverse partners across North America.

Culture & Benefits

• Dedicated learning budget to expand your skills and knowledge.
• Contribute to tackling significant challenges in the global tech industry.
• Immerse yourself in a culture where innovation is key, with weekly releases and new features.
• Be part of a diverse, international team that values transparency and a multitude of perspectives.
• Join a rapidly scaling SaaS unicorn at the forefront of the order management industry.
• Enjoy regionally tailored rewards designed to reflect the unique needs of each market.