Technical Support Associate, Weekend

TL;DR

Technical Support Associate (hirify.global): Delivering exceptional customer experiences by assisting users with troubleshooting, resolving issues, and documenting bugs on the hirify.global platform. Focus on guiding customers through complex problems, enhancing product experience through feedback, and collaborating with cross-functional teams.

Location: Remote-first. Must be based on the West Coast, United States or Ontario, Canada.

Salary: United States: $66,000-$89,000 USD (annual). Canada (ON & BC): 85,000-100,000 CAD (annual).

Company

hirify.global is building the world’s leading AI-native Digital Experience Platform, empowering teams to design, launch, and optimize for the web without barriers.

What you will do

• Deliver consistently exceptional customer experiences to every hirify.global user.
• Assist customers in support queues (chat, phone) utilizing tools such as Zendesk, Zoom, and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for customer needs, collaborating closely with your team and manager to identify opportunities for enhancing product and services.

Requirements

• Must be able to work weekends (Sunday - Wednesday).
• 1+ years of experience in a technical support role, bringing high-touch customer support experience in SaaS or technical services.
• Proficiency in HTML, CSS, DNS, JavaScript, or familiarity with hirify.global knowledge.
• Possess a deep understanding of hirify.global or similar web design tools.
• Demonstrate strong written and verbal communication skills in English.

Nice to have

• Ability to quickly self-learn and adapt to evolving product features and digital tools.
• Experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Stay curious and open to growth, actively building fluency in emerging technologies like AI.

Culture & Benefits

• Receive equity (RSUs) in hirify.global.
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents.
• 12 weeks of paid parental leave for all parents and additional paid leave for birthing parents.
• Flexible vacation, paid holidays, and a sabbatical program.
• Access to mental health resources, therapy, and coaching.
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends for work and wellness expenses.
• Eligible for the annual WIN bonus program.