Technical Support Specialist, Level 1

TL;DR

Technical Support Specialist (Mobile Device Management): Providing post-sales technical support for software products, investigating and resolving customer issues, and ensuring timely updates. Focus on diagnosing application queries, troubleshooting, and reproducing customer environments across various mobile computing platforms.

Location: Mississauga, Canada (Hybrid)

Company

hirify.global is committed to delivering best-in-class mobile and IoT device management solutions with a focus on continuous innovation and growth.

What you will do

• Provide telephone and email-based post-sales technical support for software products.
• Investigate and resolve customer issues, collaborating with internal stakeholders.
• Proactively update customers on the progress of their queries.
• Provide superior customer service for MDM solutions, diagnosing application queries.
• Reproduce customer environments using various devices for troubleshooting.

Requirements

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers).
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile, and Blackberry).
• Minimum 1-2 years of relevant experience.
• Outstanding verbal and written communication skills in English.

Culture & Benefits

• Environment fostering new ideas, fresh perspectives, and personal growth.
• Work with leading-edge technologies and take on complex projects as part of highly collaborative and agile teams.
• Opportunity to work alongside hirify.global’s partners, including leading tech giants.
• Company culture emphasizes personal growth, continuous innovation, and fun.
• Commitment to providing accessible employment practices.