Manager, Onboarding Operations (EMEA)

TL;DR

Manager, Onboarding Operations (EMEA): Managing a high-volume, customer-facing Onboarding Operations team responsible for the onboarding of clients' employees with an accent on people management, operational scaling, and high-quality service delivery. Focus on driving process improvements, resolving complex onboarding challenges, and utilizing data for performance tracking and decision-making within the EMEA region.

Location: Fully hirify.global, with the expectation to spend at least 70% of the workday in Central EMEA time zone.

Salary: $46,300–$104,150 USD per year

Company

hirify.global enables businesses of all sizes to compliantly recruit, pay, and manage international teams, focusing on innovation and AI capabilities.

What you will do

• Lead and directly manage a team of EMEA Onboarding Operations Specialists.
• Ensure high quality standards, performance expectations, and values alignment within your team.
• Motivate the team, conduct performance reviews, resolve conflicts, and manage individual performance.
• Act as an escalation point for Onboarding challenges within EMEA, collaborating cross-functionally for solutions.
• Drive operational change projects in collaboration with other regional managers.
• Utilize data to track team performance, produce reports, and align with strategic goals.
• Continuously identify and implement process improvements for enhanced customer experience.

Requirements

• Significant people management experience leading high-volume operational teams, or proven achievement in a current IC4 role combined with team leadership experience.
• Strong alignment with company values, especially Care and Intensity.
• Able to remain calm under pressure and conduct difficult conversations.
• Demonstrated experience collaborating positively with peers across departments.
• Experience leading or significantly contributing to departmental operational projects with positive business impact.
• Decision-maker using data, escalating issues appropriately.
• Team-oriented, receptive to direction and feedback, capable of building trust and empowering team members.
• Pragmatic and flexible approach to challenges, with strategic thinking.
• Basic understanding of emotional intelligence for fostering high-performing, emotionally safe teams.
• Demonstrated engagement with internal training materials.
• Able to spend at least 70% of work day in Central EMEA time zone.
• Fluent English with strong communication skills.

Culture & Benefits

• Fully hirify.global "work from anywhere" culture.
• Flexible paid time off and working hours (asynchronous work).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget and home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.
• Emphasis on life-work balance and employee growth/development.
• Commitment to diversity, inclusion, and belonging, with ERGs.

Hiring process

• Interview with recruiter.
• Interview with team member.
• Interview with future manager.
• Interview with Director, Onboarding Operations.
• Bar Raiser Interview.
• Prior employment verification check.