Training & Implementation Manager (SaaS)

TL;DR

Training & Implementation Manager (SaaS): Managing the end-to-end implementation and onboarding program for new customer accounts onto the hirify.global platform with an accent on project management, platform configuration, and customer consultation. Focus on developing strong customer relationships and ensuring successful delivery within the EMEA region.

Location: Onsite in London, United Kingdom. Responsible for customers across the EMEA region.

Company

hirify.global is a global software-as-a-service company helping businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences.

What you will do

• Own the successful onboarding of new customers across the EMEA region.
• Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard.
• Become an expert in the product and apply a hands-on approach to platform configuration and implementation.
• Gather requirements and configure customer accounts to meet their needs.
• Consult with customers on how best to use the platform for their business.
• Partner with the payments team to implement payment solutions.

Requirements

• At least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
• Must be a C1 fluent French speaker.
• Tech-savvy and quick to learn new systems.
• Strong problem-solving skills and a proactive, solution-oriented mindset.
• Excellent time and resource management skills, combined with sharp attention to detail.
• Ability to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks.

Nice to have

• Experience in the leisure and attractions industry.

Culture & Benefits

• Attractive compensation package and benefits.
• Work on a category-leading product in a fun, high-growth industry.
• Engage in the ‘Vibe Tribe’ for company-wide initiatives, events, and social activities.
• 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.
• Individual learning and development budget plus genuine career growth opportunities.

Hiring process

• Initial call with Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Loop Interviews with the wider hirify.global team.
• Offer, following reference checks.