Customer Success Manager (Adtech)

TL;DR

Customer Success Manager (Adtech): Managing relationships with key customers on the demand side of the BidMachine Premium Programmatic Advertising Exchange with an accent on optimizing inventory flow and maximizing revenue opportunities. Focus on providing strategic guidance, troubleshooting issues, and developing tailored growth plans based on key KPIs.

Location: On-site in Barcelona

Company

hirify.global is a US-based product company with a global presence, focusing on mobile app monetization.

What you will do

• Act as the main point of contact for key customers, building and maintaining strong relationships.
• Support and develop existing client partnerships, tracking performance metrics and identifying growth opportunities.
• Help customers optimize their monetization strategies using BidMachine's Exchange and expertise.
• Develop tailored growth plans for assigned partners based on key KPIs such as UA, Monetization, and Product metrics.
• Conduct online sessions with clients to educate them on best practices in mobile monetization and programmatic advertising.
• Analyze customer data and prepare reports on key performance indicators, predicting trends and tracking client success.

Requirements

• 3+ years of experience in Customer Success, Business Development, Account Management, or Sales.
• Strong understanding of AdTech, programmatic advertising, and supply-side monetization.
• Experience working with DSPs, SSPs, and RTB technologies.
• Knowledge of key advertising metrics and their interpretation (e.g., CPM, Fill Rate, eCPM, ROAS, LTV).
• Excellent communication and relationship-building skills.
• Fluent in English; additional languages are a plus.

Culture & Benefits

• Continuous Learning and Growth.
• Making an Impact on the mobile app industry.
• Solving Exciting Challenges with a team of world-class professionals and mentors.
• Enjoying the Journey.