Customer Success Manager

TL;DR

Customer Success Manager: Optimizing post-sale customer relationships and ensuring a positive customer experience with an accent on collaboration with internal and external teams. Focus on senior-level relationship management, identifying opportunities, and driving innovation and customer satisfaction for key accounts.

Location: Remote (USA). The primary office location is listed as Houston, TX, USA.

Company

hirify.global (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation.

What you will do

• Maintain collaborative relationships with customers and internal teams for quality solution delivery.
• Own the overall customer experience across all Upland products.
• Manage senior-level customer relationships, understanding client businesses and identifying value-add opportunities.
• Provide leadership and insight into customer objectives, processes, and technology roadmaps.
• Lead and influence customer relationships at all levels of the organization.
• Interface with Upland's professional services, product, and support to drive innovation and satisfaction.

Requirements

• 3+ years relevant work experience in client-facing roles.
• Excellent written and oral English language communication skills.
• Ability to work with, advise, and influence C-level management.
• Innovative, assertive, with the ability to learn new technologies and assess situations quickly.
• Creative problem solver and team player.
• Extremely proactive, highly organized, with ability to manage multiple tasks.
• Advanced university degree in business, technology, or related field.

Culture & Benefits

• Work with smart, creative teams in a global culture of growth and possibility.
• Company operating model supports remote work.
• Passionate, proactive team that takes pride in work and loves challenges.