Technical Account Manager (AdTech)

TL;DR

Technical Account Manager (Adtech): Project managing advertising campaigns from setup to completion, consulting on and troubleshooting technical issues, and providing data-driven reports to clients. Focus on being a client solutions expert, managing end-to-end client experience post-sale, and coordinating internal teams for client deliverables.

Location: Hybrid working - London

Company

hirify.global is an omnichannel DSP that uses telco data, real-world movement, and transactions to provide a complete view of the consumer, helping marketers map the full purchase journey and expand their audience reach.

What you will do

• Act as a Client Solutions Expert for the hirify.global product suite, identifying and implementing solutions.
• Support and service both managed and self-service clientele, managing the end-to-end client experience post-sale.
• Build and manage relationships with allocated clients and agency partners, providing weekly reporting and presenting post-campaign analytics.
• Partner with sales to identify growth opportunities and present upweight opportunities to drive incremental revenue.
• Support and consult on internal ad-operations strategies, acting as a conduit between clients and Ad-Ops throughout campaign delivery.
• Coordinate internal teams across the business to achieve client deliverables and KPIs.

Requirements

• 3-5 years of industry experience, preferably within programmatic advertising across multiple channels.
• Experience servicing clients via managed service and/or self-service (SaaS) buying models.
• Strong exposure to various advertising technology solutions (e.g., MOAT, IAS, DCM, Ad Servers, DSPs).
• Ability to be a client-facing lead, driving direction, communications, and outcomes across campaigns.
• Excellent communication, organizational, and time management skills.
• Strong Excel and PowerPoint skills, with an ability to problem-solve and analyze data.

Nice to have

• Previous experience of people management.

Culture & Benefits

• A culture that values bravery, innovation, and accountability.
• Client-obsessed approach, building trusted relationships and striving for integrity.
• Inclusive environment where everyone's voice is heard and diversity is embraced.
• Emphasis on mutual respect, wellbeing, and eliminating bias.
• Solutions-driven and action-oriented approach with a focus on simplification and calculated risk-taking.
• Collaboration across teams to solve problems with urgency while learning from mistakes.