Starlink Communications Manager (Enterprise Customer Success)

TL;DR

Starlink Communications Manager (Enterprise Customer Success): Own and evolve the Enterprise customer communications experience end-to-end, ensuring timely, accurate, and relevant communications across complex environments. Focus on auditing and improving automated communications, supporting launches, assisting during global crises, and building a tailored enterprise customer journey to reduce churn and improve CSAT/NPS.

Location: Must be willing to work in office five days per week in Bastrop, TX. Requires U.S. citizenship or lawful permanent residency (green card holder), Refugee, or Asylee status for ITAR compliance.

Company

hirify.global develops technologies for space exploration with the ultimate goal of enabling human life on Mars, actively scaling its Starlink enterprise solutions.

What you will do

• Draft, review, and maintain all outbound enterprise update emails and communications in partnership with Customer Success leadership.
• Own and maintain a centralized tracker for all Enterprise communications, including audience, trigger logic, and timing.
• Audit automated notifications across Enterprise verticals to identify gaps, redundancies, and failure points.
• Build scalable playbooks and templates to standardize communication execution.
• Establish measurement frameworks to track impact on Contact Rate, CSAT, NPS, and churn.
• Assist during global crises by coordinating clear, timely enterprise-appropriate communications.

Requirements

• Bachelor’s degree and 5+ years of experience in communications, customer success communications, or a related field.
• Exceptional writing and editing skills to distill complex technical and operational concepts into clear, customer-ready communications.
• Strong strategic judgment and ability to operate under tight timelines during service disruptions or escalations.
• Experience collaborating cross-functionally with Engineering, Operations, Legal, Analytics, and Account Management.
• High attention to detail and comfortable managing multiple parallel initiatives.
• Must be willing to work in office five days per week and be available to work extended hours and weekends as needed.
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee to conform to U.S. Government export regulations (ITAR).

Nice to have

• Familiarity with SQL and basic querying for data exploration.
• Working knowledge of Metabase dashboards and self-serve analytics tools.
• Comfort using Typeform for surveys, feedback collection, and experimentation.
• Working knowledge of Figma for reviewing and collaborating on customer-facing designs.
• Hands-on experience with Liquid/HTML templating systems or strong willingness to ramp quickly.

Culture & Benefits

• Work in a rapidly scaling environment across Enterprise verticals like Aviation, Maritime, and Government.
• Opportunity to impact customer experience by reducing confusion, contact rate, and churn while improving CSAT and NPS.
• Work in a mission-driven company with the ultimate goal of enabling human life on Mars.
• Collaborate closely with Customer Success leadership, Engineering, Operations, and Account Management.