ServiceNow Platform Support Specialist (ServiceNow)

TL;DR

ServiceNow Platform Support Specialist (ServiceNow): Managing and resolving L2 incidents and performing technical development for run-the-business enhancements and keep-the-lights-on items with an accent on platform support, troubleshooting, and system administration. Focus on monitoring incident queues, collaborating with L3 teams, and improving platform health and security.

Location: Must work from the Santa Clara, CA office

Salary: $134,000 - $202,000 USD

Company

hirify.global is a leading company fundamentally reshaping the data storage industry through innovative technology.

What you will do

• Provide second-tier support for ServiceNow, actively monitoring incident queues.
• Troubleshoot and resolve L2 issues related to ServiceNow modules (CMDB, CSM, ITSM, HRSD, LSD) and integrations.
• Configure and administer the ServiceNow platform to ensure smooth day-to-day operations and new initiatives.
• Develop and deliver run-the-business enhancements and perform activities to improve platform health and security.
• Collaborate with other technical ServiceNow resources, support change management, and identify process improvements.
• Participate in L2 on-call rotation and contribute to scrum agile development cycles.

Requirements

• 1-2+ years of experience with ServiceNow administration.
• CSA Certification required.
• Proven ability to troubleshoot and resolve technical issues in a timely manner.
• Experience monitoring and resolving incidents and providing real-time user support.
• Ability to analyze data, identify trends, and recommend improvements.
• Basic ability to read JavaScript required.

Culture & Benefits

• An environment that celebrates critical thinking, challenge-seeking, and trailblazing innovation.
• Support for professional growth and meaningful contributions, recognized as a Great Place to Work®.
• A team-oriented culture focused on building each other up.
• Flexible time off, wellness resources, and company-sponsored team events.
• Commitment to diversity, inclusion, and fostering a sense of community through Employee Resource Groups.