Customer Training Manager (SaaS)

TL;DR

Customer Training Manager (SaaS): Leading and guiding group learning sessions and 1:1 virtual sessions to help auto repair shops leverage a cloud-based platform for measurable business results with an accent on product knowledge, user adoption, and excellence. Focus on adapting content delivery, assessing learning outcomes, and traveling extensively for in-person trainings and trade shows.

Location: Remote within the United States. This role requires significant travel, up to 75% per month, for in-person trainings at customer sites and attendance at trade shows.

Company

hirify.global is a product company providing an all-in-one, cloud-based platform that helps auto repair shops streamline operations, grow their business, and enhance customer service.

What you will do

• Lead and guide group learning sessions, transferring knowledge and skills to participants.
• Host 1:1 virtual sessions with shops to help them deliver on their success metrics.
• Become a subject matter expert on the product and its functionality.
• Encourage participant engagement and discussion, adapting content delivery to meet needs.
• Travel up to 75% for in-person trainings for paid customers and trade shows.
• Build out long-term needs for structure at in-person trainings and trade show sessions.

Requirements

• Must be eligible to work in the United States.
• Ability to travel up to 75% within a given month to client or employee training locations.
• Minimum 1 year of experience in a customer-facing role.
• Strong organizational, communication, and interpersonal skills with a self-starter attitude.
• Understanding of basic financial and accounting concepts with a business mindset.
• Experience using CRM systems.

Culture & Benefits

• Enjoy the flexibility of remote work with expected attendance at several team and company-wide offsites annually.
• Competitive base salaries and generous Paid Time Off, including paid maternity, parental bonding, and medical leave.
• Comprehensive health benefits (Medical, Dental, Vision, and Prescription) with 100% employee-only premiums covered.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Support for continuing education, free confidential counseling, and a $300 home office setup bonus after one year.