Senior Customer Success Manager (LogScale/SIEM)

TL;DR

Senior Customer Success Manager (LogScale/SIEM): Helping customers derive maximum value from their LogScale/Next-Gen SIEM product suite with an accent on driving business outcomes, identifying opportunities, and managing renewal risk. Focus on building trusted relationships, creating success plans around desired outcomes, and ensuring product adoption.

Location: Remote (Mexico, Brazil)

Company

hirify.global is a global leader in cybersecurity, protecting modern organizations with the world’s most advanced AI-native platform.

What you will do

• Build and foster relationships with customers, driving engagement, retention, and growth.
• Proactively support customers by driving business outcomes, identifying opportunities, and surfacing feature requests.
• Create success plans around desired customer outcomes and drive product adoption.
• Manage renewal risk and collaborate with sales to ensure successful renewals and upsells.
• Conduct strategic business reviews to align on priorities, product roadmap, and customer satisfaction.
• Serve as a customer advocate with internal hirify.global stakeholders.

Requirements

• Bachelor’s Degree or equivalent experience required.
• Minimum of 3 years of experience in a Customer Success Manager (CSM) or Technical Account Manager (TAM) role.
• 2+ years of experience in SIEM and SOAR technology required.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service and communication skills (written and verbal).
• Proven problem-solving skills and a collaborative attitude.
• Ability to travel up to 25%.

Nice to have

• 5+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
• Strong familiarity with DevOps, IT operations, Security, and Cloud concepts and technologies.
• Experience managing software integration projects.
• Prior experience in the log management space.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge, plus paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.